Do you perform support on an as needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime, efficiency and proactive cost savings over time.  Since our TotalCare IT Service plan is built on this premise, we do not offer reactive services.

What does your TotalCare IT Service include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

• Patch Management and Service Pack updates
• Anti-Virus and Anti-Spam management, updates and remediation
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts and groups
• Manage network and internet connectivity
• Manage firewalls, routers and switches

Remote Help Desk, Lab/Bench Service and On-Site Service for all covered equipment, operating systems and applications:

• Servers, PC's, Laptops, Firewalls, Routers and Switches
• Microsoft Windows XP Pro and Vista Desktop Operating Systems
• Microsoft Office 2000, 2003 and 2007
• Microsoft Windows Server 2003, 2007 and Small Business Server 2003
• Microsoft Exchange Server 2003 and 2007
• Microsoft SQL Server 2000 and 2005
• And more...

Vendor Management Service - We will manage all of your infrastructure vendors, allowing you and your staff to focus on running your business...not your technology.  Anytime there is a problem with a device or line of business application serviced by a vendor that we manage for you, it's one call to us, and we take it from there, and work the problem to resolution with the vendor.  We will even schedule any on-site visits required by the vendor, and oversee the successful remediation of the issue at hand.

So no matter what happens in my environment, I'll never pay more than one Flat-Fee per month?

Examples of items that are not covered under our Flat-Fee service are:

Whenever the potential arises for additional fees outside our Flat-Fee, you will always be notified in advance for approval.

What other services and solutions do your provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks.  Some examples of these solutions are:

• Cost-Saving Voice and Data T1 and Integrated T1 Solutions
• Productivity-Enhancing Voice Over IP Services and Solutions
• Revenue-Generating Web Development Solutions that drive your clients to your Website
• Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of a Disaster
• Efficiency-Boosting mobility solutions to keep your mobile workforce connected no matter where they are
• High availability solutions such as co-location services for your critical systems

How can I get more information and get started with your Services?

Just give us a call at 208.529.1584 and we will be happy to schedule an appointment with you to discuss your particular business needs.  In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis and a Cost Savings Analysis.  We will examine the results of the assessment and make recommendations to meet your current and future business needs.