Total Care IT :: Support

Testimonials

We believed technology support was the same everywhere until we started using TotalCare IT.

Duane W. Fugleberg Jr. President

We had been having trouble with our network for some time. When I was referred to TotalCare IT

Alan Reed, Owner

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Support

Do you need a quick solution to a technical problem? With our live remote assistance tool, a member of our Help Desk Support Team can view your desktop and share control off your mouse and keyboard to resolve your immediate technical challenge.

How to Get Support

You will find the answers to security questions and system configuration requirements on our Live Support FAQ page. You can also view a demonstration of a screen sharing session.

Step 1: Provide your e-mail address and preferred contact number and click the button to proceed.

Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3: Your support representative will chat with you online to obtaine the details of the problem.

Step 4: With your permission, your support representative can view your screen and share control of your mouse & keyboard.

Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.